Firefighting Service

Estimated Time:
  • Handling the accident varies according to the size, type and geographical area.
  • Average Response time is (8.8 minutes) (Average Civil Defense machinery arrival time to the accident site for the year 2015).

All over the Kingdom.

Estimated Fee:

Free Service.

  • Description
  • Procedures
  • Required Documents
  • Persons benefiting from the service
  • Files
  • Related Services

Conditions for obtaining service



The service is requested by dialing 911.

Partner institutions:

  • Armed forces.
  • Air Force.
  • Public Security.
  • The General Directorate of the Gendarmerie.
  • Amman Municipality and Municipalities in the governorates and public works.
  • Water Authority.
  • Electricity Company.
  • All institutions that have the appropriate capabilities.


  1. Receiving a notification on emergency number 911 from all governorates of the Kingdom.
  2. The operations room staff shall take all details of the accident from the caller and transfer them to the entitled directorate.
  3. Check the validity of the notification and move the (division, center, station) to the accident site.
  4. Handling the incident according to its nature.
  5. Writing the accident report in all its details.
  6. Submitting the accident report and certify it by the Director.

Required Documents


Persons benefiting from the service

All residents of the Hashemite Kingdom of Jordan.


No Found Files

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