Technical Support Center services for institutions

Estimated Time:

The service is completed according to the classification of complaint


NITC / Jubaiha / within the premises of the Royal Scientific Society

Estimated Fee:


  • Description
  • Procedures
  • Required Documents
  • Persons benefiting from the service
  • Files
  • Related Services

 Unified phone number of the contact center (+962) (6) 5300225


Service description

Technical support to governmental entities

Follow up the solution of technical problems in ministries, governmental departments and institutions over the phone, and provide appropriate solutions and / or refer the problems to the relevant technical divisions at the Center and follow-up on the solution


Document the tickets on the HEAT SYSTEM, refer them to the relevant persons, and follow up on them to be solved as soon as possible

Technical support for ADSL  lines

Manage ADSL lines for ministries, government departments and institutions (create, cancel, modify speed) and follow up all their problems

Managing the data of E-government users

Follow-up with the relevant liaison officers on any changes to the websites of ministries and government departments and institutions, assign them a user name and password, and guide them through the method of changing.

Conditions for obtaining service




Partner institutions:

Ministry of Digital Economic and Entrepreneurship / Orange Co. – STS Co.


  • The complaint is received frequently via the number: 065300225, registering the problem by Self Serves HEAT, or recording the problem by e-mail
  • The complaint is referred to the helpdesk and technical support, and a receipt notification is sent to the user via e-mail.
  • Categorize the problem and set its priority by importance and impact
  • The problem is then referred to the appropriate team; ensuring that the problem is a reoccurring one.
  • Keep the user informed on the status of the problem and follow up on any developments
  • Find a radical solution to the complaint by the competent team
  • The user is then contacted to make sure that the problem is resolved and that the problem log is closed

Required Documents


Persons benefiting from the service

  • Ministries and government entities, as well as all service recipients of the Center.


No Found Files

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