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ActionsTechnical Support Center services for institutions
Estimated Time:
The service is completed according to the classification of complaint
Location:
NITC / Jubaiha / within the premises of the Royal Scientific Society
Estimated Fee:
None
- Description
- Procedures
- Required Documents
- Persons benefiting from the service
- Files
- Related Services
Unified phone number of the contact center (+962) (6) 5300225
Service |
Service description |
Technical support to governmental entities |
Follow up the solution of technical problems in ministries, governmental departments and institutions over the phone, and provide appropriate solutions and / or refer the problems to the relevant technical divisions at the Center and follow-up on the solution |
Managing HEAT SYSTEM |
Document the tickets on the HEAT SYSTEM, refer them to the relevant persons, and follow up on them to be solved as soon as possible |
Technical support for ADSL lines |
Manage ADSL lines for ministries, government departments and institutions (create, cancel, modify speed) and follow up all their problems |
Managing the data of E-government users |
Follow-up with the relevant liaison officers on any changes to the websites of ministries and government departments and institutions, assign them a user name and password, and guide them through the method of changing. |
Conditions for obtaining service
None
Notes
None
Partner institutions:
Ministry of Digital Economic and Entrepreneurship / Orange Co. – STS Co.
Procedures
- The complaint is received frequently via the number: 065300225, registering the problem by Self Serves HEAT, or recording the problem by e-mail
- The complaint is referred to the helpdesk and technical support, and a receipt notification is sent to the user via e-mail.
- Categorize the problem and set its priority by importance and impact
- The problem is then referred to the appropriate team; ensuring that the problem is a reoccurring one.
- Keep the user informed on the status of the problem and follow up on any developments
- Find a radical solution to the complaint by the competent team
- The user is then contacted to make sure that the problem is resolved and that the problem log is closed
Required Documents
None
Persons benefiting from the service
- Ministries and government entities, as well as all service recipients of the Center.
Files
No Found FilesRelated Services
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