Processing suggestions and complaints, collecting and following up on service recipient’s feedback

Estimated Time:

5-10 working  days

Location:

Complaints and suggestions box

 

Active portal on the website

 

Hot line

National focal point

 

Estimated Fee:

None

1
  • Description
  • Procedures
  • Required Documents
  • Persons benefiting from the service
  • Files
  • Related Services

None

Conditions for obtaining service

None

Notes

None

Partner institutions:

None

Procedures

Feedback is collected through complaints in the suggestions and complaints box, through interviews and personal observations, by email and hotline, or from constant meetings with clients; whether individuals or institutions

 

The application is filled out electronically. Feedback and complaints are analyzed and translated into figures and data

 

The Committee shall (Suggestions and Complaints Committee) study the complaints and suggestions submitted by service recipients to submit recommendations thereon to the relevant directorates and divisions to take the measures necessary to avoid set-backs and improve on them

 

The complainant is informed of the action taken vis a vis the complaint

 

Required Documents

Provide the following information

 

Required information: (nationality, place of residence, national number, passport number for non-Jordanians, method of communication and reply, telephone number, E-mail, type of request / complaint)

 

Optional information: (date of birth, name)

Persons benefiting from the service

All service recipients.

All partners dealing with the Ministry.

Files

No Found Files

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