1.      Monitoring, studying and  analyzing issues related to Palestinian affairs inside and outside the Palestinian territories.

2.      Follow-up on the Palestinian issues at the Arab, Islamic and international levels

3.      Participating in the work of the joint Palestinian-Jordanian committee  to support the steadfastness of the Palestinians in the occupied territories.

4.      Organizing the contacts as required by the operations of UNRWA and coordinating such contacts with the government ministries and departments.

5.      Coordinating with UNRWA in providing general services in accordance with the agreement signed between UNRWA and the government in this regard.

6.      Conducting visits to UNRWA installations and following up on issues related to them.

7.      Supervising the affairs of refugees and displayed persons and handling their concerns as well as administering the camp issues in the kingdom's governorates in coordination with other ministries and departments.

8.      Distributing foodstuffs to the displaced persons.

9.      Studying the issues of the Palestinians in the occupied territories that are related to government departments and public and private institution and coordinating with the concerned parties to address them.

10.  Coordinating with the ministries and concerned departments in organizing the movement of people across the bridges and taking part in addressing the issues that arise during the visits of Palestinians to the kingdom or during they stay or travel through Jordan.

11.  Coordinating with the ministries and concerned departments in organizing the imports of Palestinian produce and goods to the kingdom and specifying the quantities allowed for such imports.