|
|
|
| |
| |
FAQ (Frequently Asked Question)
Q. Is it the right of the service provider to disconnect the service?
A. It is the company’s right to disconnect the service in the following cases:
- Not paying the monthly bills
- Using electricity in an illegal way or damaging any of transmission, Distribution systems and the meters connected to them.
- To affect on the quality of energy provided to other consumers.
Q. Is it the consumer right to refer to ERC in case of facing any problem with Electricity companies?
A. Consumers are to solve their problems directly with electricity companies concerning connecting & providing electricity, quality of service provided and the application and adherence of electric tariff and after the consumer sees that there is no action taken he has the right to complain to ERC
|
| |
| |
| |
| |
| |
| |
| |
|
