1. The participating organization answers the Award’s criteria and submits the participation report, along with the supporting documents, to the Center.
2. Members of the Assessors Panel are appointed by the Center’s Board of Trustees after they have completed a specialized training course conducted by the Center.
3. The assessment process of each organization is conducted by a team from members of the Assessors Panel formed by the Center.
4. Each member of the assessment team studies the organization’s report separately. Each member then submits an independent report about each organization, which includes strengths, areas for improvement, and issues to be addressed during the site visit. The outcomes of the independent report are then placed in the points calculating schedule specifically designed for this purpose.
5. The assessment team gets together to reach a common understanding about the status of the organization. A consensus report is then prepared indicating the strengths, areas for improvement, and issues to be addressed during the site visit. The assessment team subsequently places the outcomes of the consensus report in the points calculating schedule specifically designed for this purpose.
6. The team conducts a site visit to the organization in order to verify what was stated in the participation report, as well as to formulate a clearer and more comprehensive view about the organization.
7. Following the field visit, the team prepares the final report about the organization, basically determining the strengths and areas for improvement and highlighting the assessment results and scores, which were calculated after the outcomes of the final report are placed in the points calculating schedule designed specifically for this purpose.
8. The Center forms a specialized committee to discuss the reports of the finalists of the assessment process, the mystery shopper, the customer satisfaction and the employee satisfaction, for the organizations competing to win the King Abdullah II Award for Excellence in Government Performance and Transparency
9. The Steering Committee recommends to the Board of Trustees the organizations to win the Award
10. The Board of Trustees decides on the names of the winning organizations of the King Abdullah II Award for Excellence in Government Performance and Transparency
11. Following the announcement of the results, each participating organization receives an assessment report based on the Award’s criteria clarifying its strengths and areas for improvement in order to continue improving its performance.