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Telecommunications Regulatory Commission
General Information


“An advanced environment of ICT and Postal services that is efficient, competitive and accessible to all; supporting effectively the economic and social development of Jordan”.

Mission Statement

  • To ensure advanced high quality ICT and postal services are available to all at affordable price;.
  • To develop an open regulatory environment that promotes fairness, competition and investment;
  • To work with all beneficiaries and stakeholders in an open, transparent and professional manner; and
  • To build a world class regulatory body staffed by highly qualified, well trained professionals”.

TRC General Information


The Telecommunications Regulatory Commission (TRC) was established by means of the Telecommunications Law No. 13 of 1995, and its amending temporary law No. 8 of 2002 as an independent jurisdictional body tasked with regulating the telecommunications and information technology sectors.

In fulfillment of the provisions of the Temporary Postal Services Law No. 5 of 2002. Also TRC started to take responsibility for regulating the postal sector in the Kingdom and monitoring all postal service providers and their compliance with the law.
In accordance with the Telecommunications Law, TRC is tasked with “regulating the telecommunications and information technology services in the Kingdom in compliance with the stated policy to guarantee the provision of high-standard ICT services to end user at reasonable prices, and in such a manner as to ensure optimum performance in the ICT sector.”

As stipulated in the Telecommunications Law, TRC performs its duties independently of the Ministry of Telecommunications and Information Technology, but in compliance with the general policy of the government.

Telecommunications and Information Technology Sector

  • In accordance with the Telecommunications Law No 13 of 1995 and its amendments, TRC duties and responsibilities are :
  • To regulate telecommunication and information technology services in the Kingdom in accordance with  the established general policy so as to ensure the provision of high quality telecommunication and information technology services to Beneficiaries at reasonable prices; and, by so doing, to make possible the optimal performance of the telecommunication and information technology sectors. 
  • To establish the basis for regulation of the telecommunication and information technology sectors, in accordance with the established general policy, in such a way that services meet the needs of the comprehensive development in the Kingdom in accordance with instructions to be issued by the Board for this purpose.  
  • To specify the minimum level of service quality which must be committed by Licensees to meet the needs of Beneficiaries,  in consultation with the Licensees and without the imposition of any specific technological solutions on them. 
  • To protect the interests of Beneficiaries and monitor the actions of persons and licensed parties to ensure that the conditions of Licenses are observed, including specified service standards, service quality, and prices; and to take the necessary actions in this regard and to penalize those who violate these conditions. 
  • To stimulate competition in the telecommunication and information technology sectors, relying on market forces, and so regulating them as to ensure the effective provision of telecommunication and information technology services and to ensure that its regulation is sufficient and effective to forbid or curtail illegal competitive practices or prevent any person with a dominant position in the market from abusing his position, and to take all necessary actions in this regard. 
  • To participate in the representation of the Kingdom in meetings, conferences, negotiations, and symposiums, and other international forums pertaining to telecommunications and information technology. 
  • To encourage self-regulation by the telecommunication and information technology sectors. 
  • To establish and adopt the conditions and criteria for the granting of licenses for telecommunication networks and services and for the use of Radio Frequencies.  
  • To manage the Radio Frequency Spectrum and to regulate the use of all  terrestrial, maritime, aeronautical and space frequencies, including: 
  • Preparing and maintaining the National Table of Frequency Allocations.  
  • Preparing the National Plan for Frequency Allocations and the National Register of Frequency Assignments, in collaboration with the concerned parties in the military and security entities.  
  • Maintaining the civilian portion of the National Plan for Frequency Allocations and the National Register of Frequency Assignments, and publishing them to the public.   
  • To regulate access to telecommunication networks and conditions of interconnection therewith in accordance with instructions to be issued by the Commission for this purpose, approve the interconnection agreements referred to in Paragraph (e) of Article 29 of  this Law, and to ensure that these agreements do not violate those  instructions, taking into consideration the conditions of any License granted by the Commission or any agreement with the Government entered into prior to the effective date of this Law.  
  • To establish technical rules and standards for the connection of wire line or wireless equipment, including Telecommunication Terminal Equipment with the Public Telecommunication Networks, and to set the regulation procedures for importing such equipment into the Kingdom, taking into consideration the bases prescribed in the prevailing Standards and Metrology Law.  
  • To grant Type Approvals and to regulate the importation and usages of Telecommunication Terminal Equipment required for individual and private uses, or for use in specific zones, and to monitor such usage.  
  • To gather information related to the telecommunication and information technology sectors in order to prepare and publish reports, pamphlets, and guidelines for Beneficiaries, as well as to prepare media programs required to increase the public awareness of the importance of these sectors and the extent to which these may positively impact the economic and social development in the Kingdom.    
  • To issue an annual report describing the Commission’s activities and achievements, technology developments, any variables in the established general policy relating to telecommunication services, and the future plans of the Commission, and to publish this report. 
  • To re-assess the need for the adjustment of the level of regulation of any Telecommunication Services, or a specific type or a group thereof, taking into consideration competition factors and any other reasons, and to escalate the same to the Board for approval.  To propose draft laws dealing with the telecommunication and information technology sectors, escalate them to the Ministry, and prepare the by-laws and establish the instructions related thereto. 
  • Any other tasks entrusted to it pursuant to the legislations in force. 

Postal Services

In accordance with temporary postal law No. 5  2002 TRC shall carry out the following tasks and authorities:

  • To set the bases that the public postal operator is committed to abide by, when determining the services remuneration it provides by virtue of the restrictive right granted to it under the provisions of article (12) of this law.
  • To issue licenses to the private postal operator by virtue of a regime issued for this purpose, in which the  bases and conditions of licensing are specified as well as the duties imposed by the Commission against that.
  • To monitor the implementation of the public postal operator of the conditions of performance contract concluded with him, and to submit a report in that respect to the Minister within two months of the end of each financial year, and at any other time it deems fit, attached to it are its recommendations in this respect.
  • To control the implementation of the provisions of this law, and to ascertain any breach of its provisions, and to take the appropriate measures in this respect.